Betreff: illustrator files prints pixelated from one mac computer (2024)

Betreff: illustrator files prints pixelated from one mac computer (1)

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/t5/illustrator-discussions/illustrator-files-prints-pixelated-from-one-mac-computer/td-p/14809130 Aug 19, 2024 Aug 19, 2024

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Hi all, I have one Mac computer that prints an Illustrator file that appear pixelated/fuzzy. There are no missing links in the document. Looks like this:

Betreff: illustrator files prints pixelated from one mac computer (2)

Other Mac computers on the network are able to print the same file clearly:

Betreff: illustrator files prints pixelated from one mac computer (3)

I don't think this is a printer issue but rather an Illustrator setting issue, but I'm completely lost. It's a Ricoh MPC6004 if that helps.

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Betreff: illustrator files prints pixelated from one mac computer (4)

    Betreff: illustrator files prints pixelated from one mac computer (5)

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    Betreff: illustrator files prints pixelated from one mac computer (6) 13 Replies 13

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    Betreff: illustrator files prints pixelated from one mac computer (9) Betreff: illustrator files prints pixelated from one mac computer (10)

    Adobe Employee ,

    /t5/illustrator-discussions/illustrator-files-prints-pixelated-from-one-mac-computer/m-p/14809151#M417507 Aug 19, 2024 Aug 19, 2024

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    Hello @Grn360863825xe9,

    Thanks for reaching out, and sorry to hear about your experience. Would you mind trying to save your work as a PDF and then printing it to check if it helps? Also, kindly share more details, like the OS/Illustrator version and screenshots of the print setting used, so we can better assist you.

    Looking forward to hearing from you.

    Thanks,

    Anubhav

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    Betreff: illustrator files prints pixelated from one mac computer (11)

    Betreff: illustrator files prints pixelated from one mac computer (12)

    New Here ,

    /t5/illustrator-discussions/illustrator-files-prints-pixelated-from-one-mac-computer/m-p/14809204#M417515 Aug 19, 2024 Aug 19, 2024

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    In Response To Anubhav M

    Thanks for your reply. I've attached some screenshots of the print settings as well. Hopefully this gives enough information. I'm not familiar with Macs and this isn't my computer so I'll try and get what information I can.

    Betreff: illustrator files prints pixelated from one mac computer (13)

    Betreff: illustrator files prints pixelated from one mac computer (14)

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    Betreff: illustrator files prints pixelated from one mac computer (15)

    Betreff: illustrator files prints pixelated from one mac computer (16) Betreff: illustrator files prints pixelated from one mac computer (17)

    Community Expert ,

    /t5/illustrator-discussions/illustrator-files-prints-pixelated-from-one-mac-computer/m-p/14809152#M417508 Aug 19, 2024 Aug 19, 2024

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    And the printed file is what?

    An InDesign file in which this AI file is linked?

    Can you please show a screensbot of the file with that linked file in it? And a screenshot of the Links panel?

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    Betreff: illustrator files prints pixelated from one mac computer (18)

    Betreff: illustrator files prints pixelated from one mac computer (19)

    New Here ,

    /t5/illustrator-discussions/illustrator-files-prints-pixelated-from-one-mac-computer/m-p/14809211#M417516 Aug 19, 2024 Aug 19, 2024

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    In Response To Monika Gause

    Hi, thanks for your reply.I'm not familiar with Macs and this isn't my computer so I'll try and get what information I can. Turns out there's no linked files, it's just vector art within illustrator. 

    Betreff: illustrator files prints pixelated from one mac computer (20)

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    Betreff: illustrator files prints pixelated from one mac computer (22) Betreff: illustrator files prints pixelated from one mac computer (23)

    Adobe Employee ,

    /t5/illustrator-discussions/illustrator-files-prints-pixelated-from-one-mac-computer/m-p/14809226#M417518 Aug 19, 2024 Aug 19, 2024

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    In Response To Grn360863825xe9

    Hello @Grn360863825xe9,

    Thanks for confirming. Would you mind exporting your work a a PDF, and then printing from another application, like Preview and checking if the results are the same?

    Looking forward to hearing from you.

    Thanks,

    Anubhav

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    Betreff: illustrator files prints pixelated from one mac computer (24)

    Betreff: illustrator files prints pixelated from one mac computer (25)

    New Here ,

    /t5/illustrator-discussions/illustrator-files-prints-pixelated-from-one-mac-computer/m-p/14825986#M418372 Aug 27, 2024 Aug 27, 2024

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    In Response To Anubhav M

    Hi@Anubhav Mwhen printing the PDF everything looks good, much better than printing from Illustrator.

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    Betreff: illustrator files prints pixelated from one mac computer (27) Betreff: illustrator files prints pixelated from one mac computer (28)

    Community Expert ,

    /t5/illustrator-discussions/illustrator-files-prints-pixelated-from-one-mac-computer/m-p/14809246#M417522 Aug 19, 2024 Aug 19, 2024

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    In Response To Grn360863825xe9

    OK, thank you.

    Looking closely I think that it's not just that one artwork. It's pretty much everything in that file that is not printing well.

    So on the same printer other computers produce the fine output?

    In that case I would check the printer drivers and compare them. Are all those computers using the exact same driver?

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    Betreff: illustrator files prints pixelated from one mac computer (29)

    Betreff: illustrator files prints pixelated from one mac computer (30)

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    /t5/illustrator-discussions/illustrator-files-prints-pixelated-from-one-mac-computer/m-p/14809371#M417538 Aug 19, 2024 Aug 19, 2024

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    In Response To Monika Gause

    Yes, on the same printer, the other computers produce the output print that looks good. They have the same driver versions, the only difference I can find is they have different OS versions. I wouldn't think that would impact the printing quality, so that's why I thought it might be some settings in Illustrator.

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    Betreff: illustrator files prints pixelated from one mac computer (31)

    Betreff: illustrator files prints pixelated from one mac computer (32) Betreff: illustrator files prints pixelated from one mac computer (33)

    Community Expert ,

    /t5/illustrator-discussions/illustrator-files-prints-pixelated-from-one-mac-computer/m-p/14809376#M417539 Aug 19, 2024 Aug 19, 2024

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    In Response To Grn360863825xe9

    And did you compare the settings in the Print dialog?

    Which operating systems are they?

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    Betreff: illustrator files prints pixelated from one mac computer (34)

    Betreff: illustrator files prints pixelated from one mac computer (35)

    New Here ,

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    In Response To Monika Gause

    printer issues - Sonoma

    no printer issue - Ventura

    I have tried to match the 'good' mac printer settings but unfortunately I can't get some of the options to show up. For example, in the Advanced setting the 'good' mac printer is set to Preserve Overprints, but I can't select the same option on the 'bad' mac.

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    Betreff: illustrator files prints pixelated from one mac computer (36)

    Betreff: illustrator files prints pixelated from one mac computer (37) Betreff: illustrator files prints pixelated from one mac computer (38)

    Community Expert ,

    /t5/illustrator-discussions/illustrator-files-prints-pixelated-from-one-mac-computer/m-p/14826682#M418393 Aug 28, 2024 Aug 28, 2024

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    In Response To Grn360863825xe9

    You might need to contact the printer manufacturer about a driver that works.

    I've been using Macs for 30 years now. Printer drivers have been a constant issues, because printer manufacturers tend to ignore the Apple platform altogether. Updating the system always made it worse.

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    Betreff: illustrator files prints pixelated from one mac computer (40)

    New Here ,

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    In Response To Monika Gause

    @Monika GauseThanks so much for helping me troubleshoot. I reinstalled the printer using the IP address instead of letting Apple choose 'bonjour' and that solved the issue.Betreff: illustrator files prints pixelated from one mac computer (41)

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    Community Expert ,

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    In Response To Grn360863825xe9

    Glad you could solve it and thank you for the additional information

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    Betreff: illustrator files prints pixelated from one mac computer (2024)

    FAQs

    Why is Illustrator printing pixelated? ›

    Press Shift+F3 to bring up the DOCUMENT INFO window. The resolution will show in the DOCUMENT INFO window. If the image is below 300DPI it will print pixelated. You can either use a higher resolution image, or make the image smaller until it reaches 300DPI.

    How to get rid of pixelation in Illustrator? ›

    Check Document Raster Effects Settings:
    1. Go to Effect > Document Raster Effects Settings .
    2. Set the resolution to a lower value (e.g., 72 ppi).
    3. Click OK .
    Jan 23, 2024

    How do I fix pixelated AI? ›

    How to unblur an image
    1. Launch Canva. Open Canva on a web browser or the app. ...
    2. Open the sharpen image app. Click Apps on the editor side panel. ...
    3. Sharpen blurry image with AI. Upload an image to sharpen it. ...
    4. Explore more editing tools. Play with filters and effects to bring out better photo quality. ...
    5. Download and share.

    How to export from Illustrator without pixelation? ›

    In the export dialog box, change the dimensions from "in" to "px." Increase the width and height dimensions to the desired size, like 3000 W x 2078 H. Click Export. Your illustration will now be downloaded with the higher pixel size which should improve the clarity of your image.

    Why do I lose quality when exporting from Illustrator? ›

    If your exported Illustrator image is coming out pixelated in another application, make sure that your Export settings are set to a vector file format (EPS, PDF, or SVG), and not a raster (pixel) file format like jpeg, tiff, or psd, etc. Consult Adobe's website to learn more about vector and raster formats.

    How do I print high quality in Illustrator? ›

    Go to File > Save As and select the 'High-Quality Print' option. This will preserve everything but if the file size is too big, you can always uncheck 'Preserve Illustrator Editing Capabilities.

    Why is my printer printing pixelated? ›

    If the resolution is low for an image file, it may give the appearance of being blurry or pixelated. Use image files with at least 300 dpi for better print quality.

    Why is my PDF pixelated in Illustrator? ›

    Work with a High-Resolution Canvas: Ensure that your Illustrator document is set to a high resolution from the beginning. Go to "File" > "Document Setup" and set the "Raster Effects" to 300 ppi (pixels per inch) or higher if needed. Use Vector Graphics: Whenever possible, create and use vector graphics in your design.

    Why does Illustrator add a pixel when exporting? ›

    Consequently, when the width or height of your artboard is an odd number, the edges of the artboard are pushed off the pixel grid, and end up in between pixels. Illustrator then tries to compensate for this during export and ends up adding an extra pixel.

    References

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